Trying to update your credit card details or cancel your subscription in your Trend Micro Account, but the Manage Subscription button doesn't load or work?
Why did this happen?
- Your internet connection may have a slow or unstable connection.
- You may have logged in too long and need to refresh your login
- You may have a browser that may not work with the Trend Micro Account website.
- Your web browser may have too much old saved data.
How do I fix it?
Follow the steps below:
- Switch to a different internet connection (like mobile data or Wi-Fi), as your current connection may be slow or unstable.
- Sign out, then sign back in to refresh your session and fix temporary issues preventing the Manage Subscription button from working.
- Use a different web browser, as some websites work better on certain browsers (like Google Chrome, Mozilla Firefox, Microsoft Edge, etc.). Trying another browser can help fix the problem.
- Clear your browser’s cache and cookies, as your browser saves old data that might stop the website from loading properly. Clearing this can help refresh the page.
- Contact Trend Micro Support. If none of the steps work, there may be a problem with your account or the system. Trend Micro Support can help fix it. Be ready to provide the following:
- Serial Number or Activation Code
- Email Address
- Web Browser/s used
- Type of Network Connection (Wi-Fi or Mobile Data)
