Did you recently renew your Trend Micro subscription but notice that your expiry date hasn’t changed? Or is your program still warning you that your protection is about to expire? Let’s explore why this might be happening.
Why the Delay?
Usually, it takes about 24 to 48 hours for your renewal confirmation to show up in your subscription status. If it has been more than two days and your expiry date is still the same, contact Trend Micro Support to check your subscription.
- If you manually renewed your subscription, it’s possible that you bought a new subscription instead of renewing the existing one. If this is the case, please follow the instructions in this link to activate your new subscription: Activate Trend Micro with a New Activation Code or Existing Subscription.
- If your subscription was supposed to renew automatically, check your banking app to see if the payment went through. Remember to allow 24 to 48 hours for your expiry date to update after the payment is processed.
Renewed Through Best Buy?
If you renewed your subscription through Best Buy and encounter issues, reach out to contact Best Buy Geek Squad for direct assistance.