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Activation and Add a Device
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Auto Renewal is a convenient service that automatically extends your subscription for another year before it expires. Trend Micro subscriptions are set to Auto Renew when you purchase them through our online store.
Note: If you are subscribed to auto renewal, you will be charged up to 15 days before the expiry date.
Your subscription will renew automatically without any action required from you. Before it expires, you'll get an email detailing the amount and date of the charge. If you want to cancel, you can do so by clicking the links in the email. The charge will be made on the same credit card you used for the original purchase. After successful renewal, you'll receive a confirmation email. Your Trend Micro software will be automatically renewed, and you won't need a new activation code. Your license will be extended seamlessly, ensuring continuous protection without any additional steps from you.
When you purchase Trend Micro online, it's typically configured to automatically renew. This ensures continuous protection without interruption when your subscription nears expiration.
To verify if your Trend Micro subscription is set to auto renew, follow these steps:
Auto Renew ensures your devices have continued protection so you will not have to do it manually.
To check your Auto Renew Date for Trend Micro, follow these steps:
The Auto Renew Date typically falls a few days before the expiry date. You will receive an email notification detailing the amount to be charged and the expected billing date.
If you've purchased Trend Micro products in Australia or New Zealand, follow this guide to claim your cashback easily.
Ensure your Trend Micro product is installed and activated. Then, visit the appropriate cashback website based on your purchase location and type:
Follow the instructions provided in this Trend Micro Help Center Article:
How to File Your Cashback Claim
If you're having trouble updating your details, contact Trend Micro Support for assistance.
Getting locked out of your account can be incredibly frustrating. Here are some steps to resolve the issue:
If you've forgotten your Google account, you can recover it through Google's recovery page.
If you've forgotten your Apple account, you can recover it through Apple's recovery page.
If your registered email address is no longer accessible, contact our Technical Support for assistance in updating your account information.
You will receive an email notification confirming the deactivation of Two-Factor Authentication.
If you no longer want your Trend Micro subscription to renew automatically, follow the steps below:
You'll still get the service for the time you've already paid for. For monthly subscriptions, cancelling means it won't renew next month, but you'll keep the service until then. For annual subscriptions, cancelling means it won't renew next year, but you'll keep the service for the rest of the current year.
All Trend Micro Security products come with a 30-day money back guarantee. If you're not satisfied within 30 days of purchase, you can get a full refund, minus any shipping costs.
If you need help activating your Trend Micro product, follow these steps to look for your activation code based on how you made your purchase.
If you're having trouble adding devices to your Trend Micro account, keep in mind:
After ensuring these conditions are met, follow these steps:
If you need to switch your Trend Micro protection from an old device to a new one, follow these easy steps:
Updating your activation code (also known as a serial number) on your devices ensures your Trend Micro security software continues to protect you effectively. Here’s how to update your activation code across different devices.
If you're having trouble locating and removing your old devices, follow these steps:
If you can't remove a device, it might be because:
Ensure your device is protected by confirming that Trend Micro Security is properly installed on your Windows, Mac, iPhone, or Android device.
Trend Micro aims to keep your devices safe. Contacting our technical support team will help us assist you better.
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